Ed. note:  There was so much good advice and material that takes time to think through and apply, we split the article into two parts. To read part one of this article, CLICK HERE. 

Managing Change—advice for ministry assistants, part two

• Be patient with those who do not respond well to change. When several members abused the church’s office equipment, Carol’s office initiated new guidelines for equipment use. In spite of thoughtful announcements and careful explanations, some could not (well, actually would not) accept the policy changes. Carol’s patience prevented the situation from getting out of control; at the same time, she did not cave in to those who felt they should be exceptions to the rule.

• Focus on excellence. Doing things well gives confidence. Confidence allows you to manage change constructively. Even during the most complex transitions, the value of excellence remains constant. Apply your efforts for excellence to your personal life. Be good to yourself: eat wisely, exercise sensibly, get enough rest, build some quiet time into each day. Maintain your spiritual life.

• Keep lines of communication open. The ability to hear and understand one another is always important; during times of change it becomes vital. Talk with those involved in the transition. Exchange concerns. Ask questions. Welcome opinions and insight. Brainstorm ideas for making the process work smoother.

• Clarify new policies. If the change is one that dictates how situations will be handled or how tasks will be done, monitor the system. Evaluate how it is working. Make adjustments as needed. Once the policy is working, get guidelines in print and, if necessary, have them approved by the proper body.

• Celebrate your results. Once the transition is in hand, review the steps taken along the way. Appreciate your part in making the process work. Recognize the contributions of others. Congratulations are in order. You are ready to move on to the next challenge.