We want people to respond to what we communicate to them, we want them to show up and participate. Yet, again and again, I hear from those who are challenged emotionally and spiritually because people on the church staff do not respond to emails. Here are some recent ones (identifying details are modified so as not to embarrass any individual or church as we can all be guilty of these things):

"I wanted to sponsor some of the youth group going to camp and it was not an insignificant amount of money. I also had some other things I wanted to give the group and as I went over my email I realized it wasn't clear that a lot of money was involved with the various offers and a few questions I had. However, the youth pastor took days and no response. I recopied it and sent it again with a nice "I'm sorry I bothered, and you may have missed this....." I got an extremely short reply, basically rejecting my offer. I don't think he actually read the email. I am NEVER again going to support this person and my money will go elsewhere.

I had a really important question about an issue that came up with our small group. I emailed the pastor who is supposed to be in charge of all this and still no reply. I'm trying hard not to call and yell. We just had a budget approval time and our church pays people really well and I don't understand why they don't answer emails.

I sent in the requested material so the communications person could add our Sunday School topics to the church weekly email newsletter. No acknowledgment it was received. It wasn't put into the newsletter. I don't know what to do.

I could go on and on with comments from many churches, but all of them have the same question, and concern--"Why does the church staff not answer email?"

Let's look at why this is happening and positive ways to improve the situation. [Read more...]